When an employee raises a grievance, or a disciplinary issue emerges, the employer will in most cases be required to investigate it before continuing any formal procedure.
Such investigations can absorb a vast amount of management and HR time. Moreover, if investigations are conducted internally they are not always the most effective way of unearthing the truth. Employees often find it easier to speak frankly and in confidence to someone outside the organisation rather than to their own managers or colleagues. This can be especially so in smaller businesses.
We carry out investigations for clients, from identifying what information is needed, to preparing interview questions and conducting the interviews with the relevant personnel (on or off site). We then report our findings and make clear recommendations to assist clients with any formal procedure that follows and to make informed decisions.